Privacy Policy

Introduction

Oceanpick (Pvt) Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Oceanpick (Pvt) Ltd, referred to in this policy as “Oceanpick”, “we”, “us” or “our”, collects, uses, stores and protects personal data when you:

  • Visit or interact with the Oceanpick website
  • Submit an inquiry or contact form
  • Request information about our products, services, farm, hatchery or business partnerships
  • Subscribe to communications or marketing updates
  • Communicate with us by email, telephone, social media or another channel
  • Interact with us as a customer, supplier, distributor, business partner or potential partner

Oceanpick is the data controller responsible for the personal data described in this Privacy Policy unless stated otherwise.

Who We Are

Oceanpick (Pvt) Ltd is a Sri Lankan aquaculture company engaged in the responsible farming and supply of ocean-raised Barramundi and related seafood products.

Round Island is a product brand owned and operated by Oceanpick (Pvt) Ltd.

Our corporate contact details are:

Oceanpick (Pvt) Ltd
532/4F, Sirikotha Lane
Colombo 03
Sri Lanka
Telephone: +94 11 268 9099
Email: [email protected]

Personal Data We Collect

The personal data we collect depends on how you interact with us.

Information You Provide Directly

You may provide personal data when you complete a form, send us an email, make a business inquiry or otherwise communicate with us.

This information may include:

  • Your name
  • Email address
  • Telephone number
  • Company or organisation name
  • Job title or professional role
  • Country or location
  • Product or service interests
  • Information contained in your message or inquiry
  • Details relating to a potential order, distribution arrangement or business partnership
  • Marketing and communication preferences
  • Any documents or information you voluntarily provide

Please avoid submitting confidential, sensitive or unnecessary personal information through general website forms.

Information Collected Automatically

When you visit the Website, certain technical and usage information may be collected automatically.

This may include:

  • Internet Protocol address
  • Browser type and version
  • Device type
  • Operating system
  • Language and regional settings
  • Referring website
  • Pages viewed
  • Links selected
  • Date and time of visits
  • Time spent on pages
  • General geographic information derived from your IP address
  • Website errors, performance data and security logs
  • Cookie identifiers and consent preferences

This information helps us operate, secure and improve the Website.

Information Received from Other Sources

We may receive information about business contacts from:

  • Distributors, agents and commercial representatives
  • Existing customers or business partners
  • Trade fairs, exhibitions and industry events
  • Publicly available professional sources
  • Social media platforms
  • Service providers acting on our behalf
  • Other individuals who introduce you to us

Where appropriate, we will handle this information in accordance with this Privacy Policy and applicable law.

How We Use Personal Data

We may use personal data to:

  • Respond to inquiries and requests
  • Provide information about Oceanpick, our products and our operations
  • Assess potential customer, supplier, distributor or partnership relationships
  • Prepare quotations, product information or commercial proposals
  • Communicate about orders, supply arrangements or business relationships
  • Manage customer, supplier and partner records
  • Provide requested catalogues, specifications or supporting documents
  • Operate, maintain and improve the Website
  • Understand how visitors use the Website
  • Remember cookie and communication preferences
  • Protect our Website, systems, employees and users
  • Detect and prevent fraud, misuse and security incidents
  • Maintain business, legal and financial records
  • Comply with legal and regulatory obligations
  • Establish, exercise or defend legal claims
  • Send relevant business or marketing communications where permitted
  • Support Oceanpick’s legitimate commercial and operational activities

We will not use personal data for purposes that are materially different from those described in this policy without providing appropriate notice or obtaining consent where required.

Legal Grounds for Processing

Depending on the circumstances and applicable law, we may process personal data based on one or more of the following grounds:

Consent

We may rely on your consent when you subscribe to certain communications, accept non-essential cookies or voluntarily provide information for a specific purpose.

You may withdraw your consent at any time. Withdrawal will not affect processing that lawfully took place before consent was withdrawn.

Contractual Necessity

We may process personal data when necessary to:

  • Respond to a request before entering into a contract
  • Prepare a quotation or commercial proposal
  • Fulfil an order or supply agreement
  • Manage an existing contractual relationship

Legitimate Interests

We may process personal data where reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

These interests may include:

  • Operating and improving our business
  • Responding to business inquiries
  • Developing commercial relationships
  • Protecting our systems and preventing fraud
  • Promoting relevant Oceanpick products and services
  • Maintaining accurate records
  • Understanding Website performance and visitor engagement

Legal Obligations

We may process personal data to comply with legal, regulatory, accounting, tax, food-safety, traceability or other compliance obligations.

Marketing Communications

We may send you news, product information, company updates or other marketing communications where:

  • You have requested them
  • You have provided consent
  • We have an existing business relationship with you and applicable law permits the communication
  • The communication is otherwise permitted under applicable law

You can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us at [email protected].

Unsubscribing from marketing communications will not prevent us from sending essential service, contractual, compliance or transaction-related messages.

Cookies and Similar Technologies

The Website may use cookies and similar technologies to:

  • Operate essential website functions
  • Maintain website security
  • Remember visitor preferences
  • Measure website traffic and performance
  • Understand how visitors interact with our content
  • Support embedded content and social media features
  • Measure the effectiveness of communications or campaigns where enabled

Where required by law, we will request your consent before placing non-essential cookies on your device.

Further information is available in our Cookie Policy.

How We Share Personal Data

We do not sell or rent personal data.

We may share personal data with carefully selected third parties where reasonably necessary for the purposes described in this policy.

These parties may include:

  • Website hosting and technical support providers
  • Cloud storage and information technology providers
  • Customer relationship management service providers
  • Email and communication service providers
  • Analytics and website-performance providers
  • Cybersecurity and fraud-prevention providers
  • Professional advisers, including lawyers, accountants and auditors
  • Logistics, processing and supply-chain service providers
  • distributors, agents or commercial representatives
  • Business partners involved in responding to your request
  • Government authorities, courts and regulators where legally required
  • Potential purchasers, investors or advisers involved in a corporate transaction

Service providers may process personal data only for authorised purposes and subject to appropriate contractual, confidentiality and security obligations.

Where you ask us to connect you with a distributor, supplier or business partner, we may share relevant contact and inquiry information with that organisation.

International Data Transfers

Oceanpick operates internationally and works with customers, distributors, service providers and business partners in different countries.

Your personal data may therefore be processed or stored outside Sri Lanka or outside the country in which you are located.

Where required, we will take reasonable steps to ensure that international transfers are protected through appropriate legal and contractual safeguards. These may include contractual data-protection obligations, recognised transfer mechanisms or other safeguards permitted by applicable law.

Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected
  • Maintain an active business relationship
  • Respond to inquiries and follow-up communications
  • Meet legal, tax, accounting, traceability and regulatory requirements
  • Resolve disputes
  • Enforce agreements
  • Protect our legitimate business interests

Retention periods may vary depending on the type of information, the nature of the relationship and applicable legal requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

Data Security

We use reasonable organisational, technical and administrative safeguards designed to protect personal data against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These safeguards may include access controls, security monitoring, software maintenance, secure hosting practices, staff procedures and restrictions on access to personal data.

However, no website, electronic communication or storage system can be guaranteed to be completely secure. You should take appropriate precautions when sending information online.

Your Data-Protection Rights

Depending on your location and applicable law, you may have the right to:

  • Request confirmation that we process your personal data
  • Request access to personal data held about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal data
  • Request restriction of certain processing
  • Object to processing based on legitimate interests
  • Object to direct marketing
  • Withdraw consent
  • Request a portable copy of certain information
  • Lodge a complaint with a relevant data-protection authority

These rights may be subject to legal conditions, limitations and exemptions.

To exercise a right, contact us at [email protected]. We may ask for information necessary to verify your identity before acting on your request.

You may also have the right to submit a complaint to the Data Protection Authority of Sri Lanka or another competent supervisory authority in your country.

Third-Party Websites and Services

The Website may contain links to websites, social media platforms or services operated by third parties.

Oceanpick does not control the privacy practices of those third parties. Their collection and use of personal data are governed by their own privacy policies and terms.

We recommend reviewing the privacy information provided by each third-party service before submitting personal data.

Embedded Content

Pages on the Website may include embedded videos, maps, social media content or other resources provided by third parties.

Embedded content may behave as though you visited the third party’s website directly. The provider may collect technical information, use cookies or monitor your interaction with the embedded content.

Where required by law, non-essential embedded content may be restricted until you provide consent.

Children’s Privacy

The Website is intended for a general business and adult audience. It is not designed or directed specifically towards children.

We do not knowingly collect personal data from children through the Website. Where we learn that personal data has been collected from a child without appropriate authorisation, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • Changes to our Website or business activities
  • New services or technologies
  • Changes to our data-processing practices
  • Legal or regulatory developments
  • Security or operational requirements

The updated version will be published on the Website with a revised “Last updated” date.

Material changes may also be communicated through an additional Website notice or another appropriate method.

Contact Us

Oceanpick (Pvt) Ltd
532/4F, Sirikotha Lane
Colombo 03
Sri Lanka
Telephone: +94 11 268 9099
Email: [email protected]